Everything you need to know about OneChat.

OneChat is an omnichannel platform that centralizes WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, web chat, email, SMS, voice, and other channels. It also enables AI Agents to use information and functions from your business systems to answer questions and support the next step.

OneChat supports WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, web chat, email, SMS, voice, and other channels available on the platform. Compatibility and features may vary by channel and provider.

An omnichannel bot lets you use the same automated experience across several compatible channels. The number of available bots depends on the selected plan.

Yes. OneChat can transfer the conversation to a team member while preserving the history and context gathered during the interaction.

No. WhatsApp is one of the most important channels, but OneChat also centralizes Instagram, TikTok, and other channels within the same operation.

Yes, when the feature is enabled for the number and within the configuration defined by your business.

Yes. Your team can start authorized calls from the conversation when WhatsApp conditions are met.

WhatsApp Calling works within the channel and depends on Meta rules. OneChat Voice is a separate service for business telephony, virtual numbers, PBX, IVR, and other voice scenarios.

Yes. You can start with a 14-day free trial to explore the platform before choosing a plan.

When the trial ends, you can choose the plan that fits your operation’s capacity. If you do not activate a subscription, paid features will no longer be available.

Monthly-billing plans can be canceled by following the current billing process. Conditions that apply to prepaid or annual payments are governed by the Terms of Service. If you need help canceling, contact our team.

OneChat offers a 14-day free trial so you can evaluate the platform before subscribing. Any later refunds or adjustments are handled according to the Terms of Service and the purchase conditions.

You can start with the 14-day free trial. Our team can then help you define the channels, automations, AI Agents, and integrations your business needs. Annual-billing plans include the implementation scope described on the Pricing page.

You can write to us on WhatsApp, use the Contact page, or email [email protected]. Share as much context as possible so we can guide you more quickly.

You can add capacity with the available add-ons: bots, team members, contact packages, and AI Agents. Current pricing is available on the Pricing page.

Each OneChat account includes 1 GB of storage. If you need more capacity, you can add a package of 500 additional GB for USD 10.

The plans share the same core functional features. They differ in the number of bots, contact capacity, and number of team members.

Yes. AI Agents are available as an optional add-on for any OneChat plan.

No. AI provider or model usage is quoted or billed separately. During implementation, OneChat recommends a provider and model based on volume, types of questions, required functions, and the company’s needs.

Meta messaging charges are not included in the OneChat plan price. Their cost depends on Meta’s current rules and rates. You can use the WhatsApp calculator on our website to estimate these charges.

Yes. The feature is available on request with every plan. Once enabled, it includes 50 incoming or outgoing calls per 30-day period. You can also add a package of 500 calls for USD 20 per month. Meta charges for outgoing calls and AI usage, when applicable, are billed separately.

Meta may apply additional charges based on destination, duration, volume, and current terms. These charges are separate from the OneChat call package.

OneChat Voice is a business voice and telephony add-on available for any plan. Pricing depends on scope, numbers, volume, and the required configuration. Our team prepares a proposal for each case.

OneChat can connect with services such as SMTP, Gmail, SendGrid, and SMS providers. Provider charges, when applicable, are billed separately and depend on the account and service purchased.

Yes, depending on the enabled configuration. Your business defines the AI Agent, model, voice, language, instructions, and when to transfer to a person.

It can answer questions, use business information, check connected systems, execute authorized functions, trigger automations, and transfer the conversation to a person with context.

The Integrations page shows the connections currently available, including ecommerce platforms, CRM, ERP, technical service, automation, data, payments, and other services.

No. Available functions depend on the platform, modules, data, permissions, and configuration enabled by each company.

When an integration supports it, specific actions can be enabled independently. Operations that modify information follow the permissions, confirmations, and controls defined by each company.

We can evaluate it. Tell us which system you use, what your customers ask, and what should happen next. Our team will review the connection’s feasibility and scope.

OneChat can work with different providers and models. The recommendation is based on language, volume, speed, types of questions, functions, privacy, and the budget for each implementation.

An outgoing call requires prior customer permission and must comply with the current WhatsApp conditions for the conversation.

Depending on the selected configuration, annual-billing plans include development of one basic initial flow or configuration of one AI Agent with 5 functions when that add-on is purchased. They also include functional training and support through go-live. The estimated value of this package is USD 1,500 if purchased separately.

To go live on WhatsApp through OneChat, the business must have a verified Meta Business Portfolio. The customer may complete the process directly at no cost or purchase the additional verification service offered by OneChat.

Provider credentials remain protected and are not shown in the conversation. Each company decides which information and functions will be available and which permissions each connection will have.

Yes. Our team can help with implementation, training, AI Agents, automations, integrations, and custom development. Services not included in the plan are quoted according to scope.

OneChat professional services are priced at USD 100 for 1 hour, USD 180 for 2 hours, USD 240 for 3 hours, and USD 280 for 4 hours. Services delivered outside regular business hours are billed at twice the applicable rate. Before work begins, OneChat confirms the scope, deliverables, and schedule.

Before work begins, we define the objective, scope, owners, deliverables, and estimated time. Depending on what you purchase, the service may include consulting, configuration, implementation, or development.

We can help with implementation, training, flows, automations, AI Agents, integrations, feasibility reviews, and custom development.

After the scope and payment are confirmed, OneChat assigns the right specialist and coordinates the schedule with you. Contact our sales team to get started.

Our team confirms the purchased scope, deliverables, required access, and schedule. You will then receive instructions to prepare for the session or begin implementation.

You can use the support channels available for your account or contact our team through the Contact page. Include as much information as possible about your case so we can help you faster.

Contact support and include the workspace, affected channel, approximate time, screenshots, and steps to reproduce the problem. This information helps us review the case more quickly.

OneChat releases improvements, fixes, and new features continuously. The frequency depends on the type of change and the validation process required.

General platform improvements are incorporated into the service. Development, configuration, or integrations specific to one company may require a separate evaluation and quote.

OneChat can handle conversations in multiple languages. The scope depends on the AI Agent, configured model, instructions, and information available for each company.

Yes. Our team can handle requests in Spanish. We also provide support and content in English, and the platform can be configured for conversations in multiple languages.

We publish news, guides, and relevant changes on the Blog and in communications sent to our customers.