Is this product available?
CommerceWhatsApp, Instagram, and TikTok connected to your business
AI that knows your business.
OneChat connects all your channels—not just WhatsApp—with products, inventory, customers, orders, invoices, and other business information. Our AI uses that information to reply and support your team.
OneChatYour business knowledge, connected
Where is my order?
EcommerceWhat is the price of this product?
Retail
What is the status of my repair?
Technical service
Which three-bedroom units are available?
Real estate
Can I view my invoices?
BillingBusinesses that trust OneChat
The problem is not a lack of information
Your business already has the answers. The problem is that they are spread across different systems.
Products, orders, customers, invoices, repairs, and documents often live in separate tools. Finding the right answer still takes time and manual work.
OneChat finds the right information in your business systems.How OneChat works
One question. The right information. A clear answer.
Our AI checks your company information before replying. If it cannot find the answer, it hands the conversation to a person with all the context.
Yes. 7 units are available. Estimated delivery: tomorrow.
Do you have the 256 GB iPhone 17 Air in stock?
Checking inventory…
Business system · Product and inventory lookupYes. 7 units are available.
Estimated delivery: tomorrow.Business examples
Questions your customers already ask.
OneChat brings answers from the systems your team already uses into every conversation.
Retail“Do you have this product in black?”
OneChat checks products, variants, and availability.
Next stepIt shares the available product and similar options.
Technical service“What is the status of my repair?”
OneChat checks the service status and details.
Next stepIt preserves service traceability and can send the configured notification.
Distribution“I want to order ten boxes. What is the price, and are they available?”
OneChat checks product, price, and inventory.
Next stepWith Pony Pro, it can create the order after confirmation.
Real estate“Show me three-bedroom apartments within my budget.”
OneChat finds and compares the available options.
Next stepIt presents a selection by price, area, and delivery date.
Business capabilities
The information that moves your business, available in every conversation.
Products, customers, inventory, orders, invoices, and more, based on the systems connected to OneChat.
Products, pricing and inventory
Answer with commercial information available in connected systems.
- Customer question
- Is this product available, and what is the price?
- OneChat AI agent response
- Let me check the product, its available variants, and current inventory. I’ll show you the current price and the options that best match what you’re looking for.
- Next step
- Present the available product, its variants, and related options the customer can explore.
- Search products
- Check prices
- Check inventory
- Check personalized prices
Orders, purchases and billing
Keep customers informed about orders, deliveries, invoices, and available documents after purchase.
- Customer question
- What is the status of my order, and can I view my invoice?
- OneChat AI agent response
- Of course. I’ll check your order status and, if the invoice is already available, I’ll share it here along with the tracking link or the latest delivery information.
- Next step
- Share the available order status, document, or tracking information from the connected business systems.
- Check orders
- Check tracking
- Notify order changes
- Create orders
Customers, CRM and follow-up
Organize sales follow-up from a real customer need.
- Customer question
- I’m interested in the solution. Can I speak with a sales representative?
- OneChat AI agent response
- Absolutely! I’d be happy to connect you with a sales representative. Before I do, could you confirm your name, email address, and company? That way, they can continue with the full context.
- Next step
- Identify or create the contact, check for an existing open opportunity, and organize sales follow-up without creating a duplicate.
- Find contacts
- Create contacts
- Update contacts
- Add notes
Technical service and repairs
Keep each customer informed during equipment service.
- Customer question
- What is the status of my repair?
- OneChat AI agent response
- I’d be happy to check it for you. I’ll need your support number and one of these details: email address, phone number, serial number, or IMEI. Once you confirm them, I’ll tell you the current status and the available service details.
- Next step
- Check the available status and service details, preserve traceability, and send the configured notification when appropriate.
- Check repair status
- Check service details
- Record service traceability
- Notify when a repair is ready
Projects and properties
Turn search criteria into a useful property selection.
- Customer question
- I’m looking for a three-bedroom apartment within this budget.
- OneChat AI agent response
- Perfect. I’ll look for three-bedroom options within your budget and show you the best matches with price, area, availability, and expected delivery date.
- Next step
- Present an organized property selection so the customer can compare options and continue the conversation.
- Check real-estate projects
- Search properties
- Compare properties
- Check prices
Distribution and pharmaceuticals
Answer commercial questions with available customer and branch context.
- Customer question
- What is my price, which promotion applies, and how many units are available?
- OneChat AI agent response
- I’ll verify your company and the corresponding branch so I can show you the price that applies to you, the current promotion, and the available units.
- Next step
- Keep the commercial context available for the next supported questions in the same conversation.
- Search medications
- Apply the customer branch
- Check free stock
- Check personalized prices
Much more than a chatbot
The difference is not speaking. It is knowing when to answer.
A chatbot can handle frequently asked questions. OneChat adds your business information and keeps the conversation moving when a person should take over.
A conventional chatbot
A practical choice for recurring questions and predefined customer journeys.
- Usually relies on predefined content
- May follow rigid flows
- Can answer from isolated information
- Needs another path when context is missing
Best suited to predictable conversations that can be prepared in advance.
OneChat
Connects each conversation with the systems your team already uses.
- Finds information in your business systems
- Replies with the conversation context
- Only answers when it finds the information
- Hands the conversation to a person when needed
Customers receive a useful answer, while your team keeps the context when it needs to continue.
The complete OneChat platform
Connected intelligence, delivered wherever your customers are.
18+ channels
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, email, SMS, Voice and more in one operation.
Explore channelsVisual automation
Build journeys, rules and human handoffs with a visual editor, APIs and advanced logic.
Explore the platformCloud PBX and IVR
Operate business calls with virtual numbers, menus, routing, recording and compatible CRM integrations.
Explore OneChat VoiceCustomer stories
Human outcomes still define the value of the technology.
“My time is precious, and OneChat has helped me get it back. I am genuinely impressed.”
Álvaro HoyosFrisby / ISM“It is the best platform I have tried, and the OneChat team is extremely responsive.”
Natalia SierraOranguZú“Our OneChat AI Agent is the construction company’s star salesperson.”
Esteban AguilarProyectos UrbanosQuotes translated from Spanish; names and company attributions remain unchanged.
Your business stays in control
Connect our AI to your systems with clear control.
Our AI connects to your business systems without showing provider credentials in the conversation.
- Our AI only checks the information you enable
- Provider credentials remain protected
- Each connection follows the permissions you define
Questions, answered
Everything you need to start with confidence.
How does OneChat access company information?
OneChat connects to your business systems to find the information our AI needs. Provider credentials are not shown in the conversation.
Which business systems can I connect?
The integrations page shows the systems OneChat can currently connect. What you can look up depends on the system and your company’s setup.
Which channels can I connect?
You can connect WhatsApp, Instagram, Facebook Messenger, Telegram, web chat, email, SMS and many more channels from a single inbox.
Can your AI hand a conversation to a person?
Yes. OneChat can detect intent, collect context and route a conversation to the right teammate while preserving the complete history.
Do I need a credit card for the trial?
You can start a 14-day free trial and explore the platform before choosing the plan that fits your team.